Privacy Policy

1. Introduction

Vula24 ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. This policy is compliant with the Protection of Personal Information Act 4 of 2013 (POPIA) of South Africa.

2. Information We Collect

We collect information that you provide directly to us when using our services:

• Contact information (phone number, email address)
• Location or coverage information (city or area)
• Account and application data when you register on the platform
• Service request details when you submit a request as an end user (where applicable)
• For locksmith accounts: business profile, subscription and billing data processed through the platform

3. How We Use Your Information

We use the information we collect to:

• Operate the platform and connect end users with independent locksmiths who use our software
• Communicate with you about your account, applications and support requests
• Process monthly subscriptions for locksmith lead-generation accounts
• Improve our services and user experience
• Meet legal and regulatory obligations under POPIA where applicable

4. Information Sharing

We may share your information with:

• Independent locksmiths on the platform where needed to fulfil a connection or booking initiated through the service
• Hosting, payments and technology partners who assist us in operating the platform
• Law enforcement or government agencies when required by law

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights Under POPIA

Under POPIA, you have the right to:

• Access your personal information we hold
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@vula24.co.za

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.