What to do when you are locked out
In short: get somewhere safe, check whether a spare key is realistically within reach, and only then book a verified locksmith — agreeing the full price before any work starts. If a child or an animal is locked inside a car, call 10111 first.
This guide is for informational use — when you are stressed, a clear order of steps helps you stay safe and avoid scams. For the specific situation, see locked out of your house or keys locked in the car.
1. Pause and assess safety
If you are on the roadside, stand clear of traffic. If you are outside your home at night, wait in a lit area or with someone you trust. Avoid leaving doors visibly "half fixed" after a failed DIY attempt — that can attract the wrong attention.
2. Car lockout: keys visible?
Check whether a spare is realistic (family, colleague, roadside plan). If not, a professional auto locksmith is usually faster than breaking a window — and cheaper than glass plus bodywork.
3. Home lockout: prove it is your place
Legitimate locksmiths may ask for ID or proof you live there — especially for apartment blocks. Have your ID or lease handy on your phone if possible.
4. Verify who you hire
Use a known platform or referral. Ask for a clear quote before drilling or replacing hardware. On Vula24, locksmiths are verified before they can accept jobs — see how to avoid locksmith scams and how Vula24 works.
5. Book help
When you need someone on the way, book in the Vula24 app. You see the full price before you confirm and can track your locksmith live. Vula24 is active in Gauteng and the Western Cape; the area pages list the suburbs and answer common local questions.
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